What is BPO?
Business Process Outsourcing (BPO) is a category of outsourcing that involves contracting the tasks and responsibilities for a specific business process to a third-party service provider.
Tangent, as your BPO partner, provides first-class customer experience and back-office operations for your brand or business by focusing on your core competencies and enhancing them to the fullest potential.
CSR
Most organizations like to give back to the society from which they earn. Typically, that is in the form of an initiative that is related to their business. Tangent manages such programs on behalf of customers.
SMO
A number of companies now outsource their Sales team. Tangent provides outsourcing in the pharmaceutical sector, by not only meeting the goals but outperforming the targets set by the company.
RE
45% of all consumer buying decisions are made in retail. This makes execution at point of sale an all-important part of marketing mix, and therefore Tangent provides retail execution services.
BO
One of the first processes to be outsourced at Tangent was the ‘back office’. This includes admin, finance and related services.
What’s A Successful BPO Execution ?
Goals should be achievable
Incentives should be innovative
A robust system of controls to deter truancy
Focused management
Understanding of the needs of outsourced teams
Tangent’s 5 Step Process to Successful BPOs
Agreement on SOPs and standards
Team Recruitment
Training and Set up
Close monitoring of work
Automate reporting
Brands We Have Worked With
